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Store Policies

At The Brides's Tulle Box, we take pride in the quality of our products and we are dedicated to ensuring that we meet your expectations.  Satisfaction is guaranteed!

Returns/Exchanges/Refunds

  • If your order is defective in any way, you may return it in new condition and its original packaging for a credit, exchange, or full refund.
  • Returns will only be accepted in their original packaging postmarked within 7 days of the time you receive your order.
  • Returned items that have been used or removed from their original packaging will be returned to the customer and no refund will be issued.
  • Shipping fees are not refundable.
  • Shipping costs to return the items are the responsibility of the customer.

Non-Returnable Items

  • All customized orders or personalized items are non-returnable.

Return Authorization

Cancellations

  • Cancellations will only be accepted if we have not yet processed your order. (Note: Most orders are processed immediately upon receipt)

Restocking Fees

  • Any items that are returned are subject to a 15% restocking fee.

Payments/Credit Card Security

The secure payment processor for The Bride's Tulle Box is PayPal.

PayPal, a trusted leader in online payments, lets you send and receive money online quickly and securely. Over 78 million users have a PayPal account, and it's accepted by merchants everywhere. With a PayPal account, you can:

  • Protect your account information with PayPal's industry-leading security and fraud prevention systems
  • Shop and pay conveniently by saving your information with PayPal
  • Send money quickly and easily to anyone with an email address
  • Receive money quickly and easily from anyone with an email address

Payment Options

We accept VISA, MasterCard, AMEX, Discover and your PayPal Account via PayPal's secure server.

Shipping and Handling

  • Items ship within two weeks unless otherwise noted.  Linens are special-order items and require two-four weeks for delivery.
  • Minimum Orders of $100.00 are required for linen purchases.  Linen orders under $100.00 will be charged a $10.00 processing fee which will be invoiced separately after check-out.
  • At this time we are only able to ship within the United States.
  • Shipping Rates are as follows:

Order Amount  Shipping Charges 
 Up to $15.00  $3.95
 $15.01 - $25.00  $5.95
 $25.01 - $50.00  $8.95
 $50.01 - $149.99  $12.95
 $150.00 and Up  FREE!

Sales Tax

  • New Jersey residents will be charged 7% sales tax.